Knowledge Base Article List by Number
From the list below, you can find the number/topic associated with the Knowledge Base articles from our website prior to the March 1, 2021 website update. along with some newer ones. To find the article you wish to view, simply enter the number (ex: "KB01") in the search window at the top of this page, or click any underlined title from the list of articles below to open that article in a new tab.
Note: As of 12 September, 2022 a few articles have not yet been migrated from our old site and are indicated in the list below, if you are looking for one those articles please email us at customercare@aem-test.com and include the KB number/topic. This list will be updated as we complete the migration of old articles and add new ones. You can always search by keyword, question or phrase to find out if we have an article which provides the information you are seeking.
KB01 - Changing cable or connector types
KB02 - Changing cable certification types
KB03 - Changing a TestPro REMOTE to a Main Unit
KB04-TP - Which Ethernet connector do I use on my TestPro?
KB04-NSA Which Ethernet connector do I use on my Network Service Assistant (NSA)?
KB06 - Testing cabling for Ethernet Performance
KB07 - Testing Ethernet Networks (see KB06)
KB08 - Testing PoE Links and Switches
KB09 - Locating Return Loss Problems (not migrated yet)
KB10 - Locating NEXT Problems (not migrated yet)
KB11 - Patch Cord Testing (not migrated yet)
KB14 - Making Custom Labels (not migrated yet)
KB16 - MultiGigabit SNR and Channel Test Margin
KB17 - New Test Limits for Optional Parameters TC ELTCTL ResUnBalance (not migrated yet)
KB18 - TestPro Battery Operation
KB19 - TestPro Firmware Update using USB Drive (see KB32)
KB20 - Can I generate tone with TestPro or Network Service Assistant?
KB21 - How do I test OM5 Fiber?
KB22 - How do I test a cable drum/bulk reel?
KB23 - Can I save a test if wiremap fails?
KB24 - Why doesn't my Network Service Assistant (NSA) have a valid license?
KB25 - What cable manufacturers approve TestPro for Certification Testing?
KB26 - What is TestDataPro Cloud
KB27 - New Features in 3.5 firmware for TestPro / Network Service Assistant
KB28 - New Features in TestDataPro PC Software v3.5.306.0
KB29 - Using DB Manager in Wi-Fi test to connect to hidden Wi-Fi Networks
KB30 - Why Can't I Save Tests On My Remote?
KB31 - (KB article pending)
KB32 - Updating TestPro/NSA Firmware and TestDataPro PC Software
KB33 - What Are The Changes In The User Interface For Firmware Version 4.0
KB34 What Is The Operating and Storage Temperature Range For TestPro and Network Service Assistant?
KB35 Operational Overview/Quick Start Video of NSA
KB36 What Does a "Star Pass" or *Pass Result Indicate?
KB37 Operational Overview/Quick Start Video of TestPro